JOIZI
Developing a streamlined eCommerce process with multi-channel marketplace integrations.
Meet JOIZI.
JOIZI is an eCommerce brand distributing products that make everyday family life easier. Founded by mums for mums, JOIZI brings a revolutionary product to the market. The PeapodMats were designed for a wide range of users to support the day-to-day lives of people of all ages.
These innovative product providers focus on simplifying their customers' lives, offering a green choice over single-use alternatives. JOIZI are a popular growing brand within the parenting community, who since starting up have seen huge success.
Partnership summary.
JOIZI came to us back in 2017 looking for a way to improve and simplify their fulfilment process. Before our partnership, the internal team were spending hours each day on orders and delivery with no external support.
With product demand rising the brand was on the path for continued growth. To manage this successfully, they needed a solution that could ensure a reliable service for their customers.
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The challenges.
- Relying on their in-house team to complete orders
- Fast business growth causing strain on order fulfilment
- No scalable solution for continued growth
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Our solution.
- Multi-channel marketplace integrations
- Delivery solutions with an established network of couriers
- IT and Customer Service support
“Core Fulfilment has been absolutely amazing; professional, efficient and approachable. Their services are very comprehensive, and their team go out of their way to assist with all queries. Thanks to Core, we can focus on other aspects of our business as we know that the fulfilment side is in good hands.”
JOIZI'S challenges.
As with most entrepreneurial businesses, JOIZI were weighed down by the pressure of fulfilling each order in-house. They required more time for business development and support to make sure each order was placed, tracked and completed.
By focusing on integrations with marketplaces and platforms such as Shopify and Amazon, we were able to simplify the customer ordering process. In turn, this gave the brand back their freedom, with a complete overview of order data and tracking from our warehouse system.
Simplifying the ordering process whilst integrating with multiple channels was easy with our cloud-based system. JOIZI made it clear that customer satisfaction was their top priority. To honour this we made sure to provide ongoing IT and customer service support.
We work with smaller brands to give them a leg up in the competitive world of eCommerce. This fast-growing brand needed support to ensure they could keep on top of their growth and scale with ease.
Service included:
- Integration with Shopify, Amazon and other marketplace platforms
- Warehouse IT system setup
- Real-time order and stock level tracking
Dreamy results.
Our straightforward approach to eCommerce is all about agility. Products move fast and maintaining a smooth-running operation can be challenging on your own.
We partnered with JOIZI four years ago. Since then we’re thrilled to see their continued growth as the demand for their product increases.
By streamlining their order process and offering an efficient delivery alternative, we gave them the time and tools needed to serve their customers better.
Through seamless integrations with major eCommerce platforms, JOIZI now has an optimised online user experience. These few operational improvements have worked wonders and ultimately made life easier for their in-house team.
Get in touch.
Talk to us today about how easy it is to partner with us. Contact us here:
- 01270 758000
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Core Fulfilment,
Units 1-3 Orion Park, Orion Way,
Crewe,
CW1 6NG.